How Do I Return My Product?
1.Email email@example.com with your defect details and order #
2.Get a return label from our support team (DO NOT ship the product back without speaking with a 1MORE representative)
3.Follow the instructions that come with the label for shipping
4.When the item arrives in our office, we will inspect the item and report back to you with our findings
1MORE will replace manufacture defects with a new pair if bought within the last 3 months, anything after 3 months is subject to a refurbished unit if a manufacturer defect is found.
Possible Defects Covered Under 1MORE’s Warranty:
1.No or low sound playing in one or both earbuds
2.Loose or separated pieces on earbud housing
3.Malfunction of inline remote or microphone
4.Battery not holding charge
The above warranty does not cover the following:
Minor faults or deviations in the quality of a product which do not affect the product’s value or fitness for its intended purpose
Any accessories supplied with the product
Faults resulting from improper use, mishandling, accidents, theft, or extreme weather/temperatures
Any modification of 1MORE products affected by you or a third party, unless 1MORE has given its prior written consent to the nature and extent of the modification faults of which the purchaser was already aware at the time of purchase (used or refurbished units)
Purchases from “gray markets” from other countries
Counterfeit products not produced by 1MORE
Purchases from unauthorized sellers. A list of authorized sellers can be found below; if you are unsure if the seller is authorized please contact 1MORE.com Sales@1moreusa.com
*1MORE USA Inc, 1more-usa-official-store, Sam's Club, Best Buy, Etailz, Massdrop, Touch of Modern, Stack Commerce, Stack Social, Huppins, OneCall, Quantum Networks, Baylife, Costco, Celebrity Sweat, Walmart, YamiBuy, b8ta, Canada Computers, London Drugs, Visions Electronics, Electronics for Less, Layton Audio, Target Hi-Fi, PipGear, Audiosource, Sound Electronics, AVGear, Century Sound, HeadFone Shop, Headphone Bar, Etailz CA
Warranty Replacement Process
1.Email firstname.lastname@example.org and title the email WARRANTY REPLACEMENT & YOUR NAME and please include the following to help move the process along quicker: o Your order# from the original purchase ( please include a picture of the receipt or screenshot so we may verify the purchase) o The name of the product you have and what issues you are having with it.
2.We will troubleshoot with you to help resolve the issue, but if determined there is no quick fix we will have you send in the product.
3.Once we verify the proof of purchase (Image of Receipt: Product purchased, date purchased, and place of purchase) you will receive an email with a prepaid shipping label. (DO NOT ship the product back without speaking with a 1MORE representative)
4.Follow the instructions that come with the label for shipping. (Only Ship back the headphones and keep all accessories and packaging)
5.When the item arrives in our office, we will inspect the returned item and contact you with the replacement status. Typical lead time for Warranty Replacement is 5