What is 1MORE's Warranty Policy?
All quality-related defects on items sold directly by 1MORE are covered by a 1-year warranty, starting from the date of purchase. Items sold by 1MORE's authorized resellers are covered by the resellers' independent warranty policies.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
What is covered?
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
How do I make a warranty claim?
- Buyer must provide sufficient proof of purchase
- 1MORE must document what happens when buyers troubleshoot the product
- The defective item's serial number and visible proof depicting the defect are required
- It may be necessary to return the item for quality inspection
What is valid proof of purchase?
- Order number from online purchases made through 1MORE or 1MORE's authorized resellers
- Sales invoice
- Dated sales receipt from 1MORE official sale channels that shows a description of the product along with its price
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address the item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer.
When must shipping costs be covered by the buyer?
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer's accidental returns
- Returning personal items
- Returning items claimed to have defects but found by 1MORE quality control to be in working condition
- Returning defective items using international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
What is not covered under warranty?
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Please note that the warranty is valid only for the original order, which must have been successfully paid for and not refunded. The warranty for your original order begins from the purchase date. For replacement products, the warranty period is the remainder of the original warranty period.
What is 1MORE not liable for?
- Loss of data incurred from use of 1MORE products
- Returning personal items sent to 1MORE
When returning items with a prepaid shipping label provided by 1MORE, 1MORE takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. 1MORE does not provide refunds for items damaged in transit for non-quality related warranty claims.