1. Do you offer free ground shipping on all orders placed on 1MORE.com?
Yes, we offer free ground shipping in the US on all orders placed on 1MORE.com.
2. When will I receive my order?
All orders are processed within 2 to 3 business days. Ground Shipping will take about 3-5 business days for delivery (subject to stock availability). These shipping times are merely estimates. While we will try to deliver your orders as quickly as possible, please note that orders placed during promotional periods and special events may require longer shipping times.
3. What shipping methods do you offer?
We offer Standard Ground Shipping by USPS.
4. I ordered more than one item. Will they be delivered at the same time?
We try to make sure all your items reach you at the same time; however, sometimes our products are not always sent together. Once an item has been shipped, you will receive a shipment notification email.
5. Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the address once the product has been shipped out.
6. What can I do if my shipment arrives damaged?
If your shipment arrives damaged, please reach out to 1MORE customer support within 24 hours, so we can rectify the situation for you. We will file a claim with the carrier and resolve the problem. If you have purchased Shipping Protection by Extend, please file a claim through Extend and get a replacement unit / refund.
7. What is Extend Shipping Protection Plan?
Add package protection at checkout and rest assured you’ll be covered in case your order gets lost, damaged, or stolen in transit. If something went wrong with your protected order, you can report an issue by filing a claim on their website or app.