1. Do you offer free ground shipping on all orders placed on
    Yes, we offer free ground shipping in the US on all orders placed on

2. When will I receive my order?

All orders are processed within 2 to 3 business days. Shipping times depending on the shipping method available in your region:
Ground Shipping: 3-5 business days for delivery (subject to stock availability)
2 Day Air Shipping: 2 business days for delivery (subject to stock availability)
Next Day Air: 1 business day for delivery (subject to stock availability)

Note: These shipping times are merely estimates. While we will try to deliver your orders as quickly as possible, please note that orders placed during promotional periods and special events may require longer shipping times.

3. What shipping methods do you offer?

We have three shipping methods for most regions: Standard Ground Shipping, 2 Day Air and Next Day Air. You can select one of these during checkout. The cost will be automatically calculated for your order.

4. How do I change my shipping method after an order is placed?

We are sorry that once an order is placed you will not be able to change the shipping method. Please double-check before checkout.

5.Why is my shipping fee more expensive compared to others?

Shipping fees depend on your shipping address. If the shipping address is a remote area, the shipping fee may be higher than usual.

6. I ordered more than one item. Will they be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options are used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

7. Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the address once the product is shipped out.

8. What can I do if my shipment arrives damaged?

If your shipment arrives damaged, please reach out to 1MORE customer support within 24 hours, so we can rectify the situation for you. We will file a claim with the carrier and resolve the problem. If you have purchased Route Insurance, please file a claim through Route and get a replacement unit / refund.

Service Delivery Time
Standard Ground Shipping 3-5 Days
2 Day Air 2 Days
Next Day Air 1 Day
Canada 7 Day Air