1. Do you offer free ground shipping on all orders placed on 1MORE.com?
Yes, we offer free ground shipping in the USA.
2. When will I receive my order?
All orders are processed within 2 to 3 business days. Shipping times depends on the shipping method available in your region:
Standard Shipping: 3-5 business days for delivery (subject to stock availability)
Expedited Shipping: 1 business days for delivery (subject to stock availability)
Note: These shipping times are merely estimates. While we will try to deliver your orders as quickly as possible, please note that orders placed during promotional periods and special events may require longer shipping times.
4. How do I change my shipping method after an order is placed?
We are sorry that once an order is placed you will not be able to change the shipping method. Please double-check before checkout.
5. I ordered more than one item. Will they be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options are used depending on the product. Once an item has been shipped, you will receive a shipment notification email.
76. Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the address once the product is shipped out.
7. What can I do if my shipment arrives damaged?
If your shipment arrives damaged, please reach out to 1MORE customer support within 24 hours, so we can rectify the situation for you. We will file a claim with the carrier and resolve the problem.