We take pride in offering optimized shopping experiences. If you are not satisfied with your purchase, you may exchange or receive a refund of your product within 30 days of the purchase date for any reason. Please contact our customer support team at support@1moreusa.com for return or exchange information. Do not send products back without contacting our support team for a pre-paid label. Our return and refund will normally be processed within 10 days.

Instructions:

1. Email support@1moreusa.com with your order #, issue details, your current shipping address, and photo of the original product.
2. Our support team will provide a pre-paid shipping label.
3. Follow the instructions that come with the label for shipping.
4. When the item arrives in our office, we will inspect it and issue a refund or send a replacement depending on your choice.

Note:

1. Do not send products back without contacting our support team for a pre-paid label.
2. Please send all original packaging and accessories including all warranty cards and product manuals along with the returned products.
3. Expedited shipping costs, shipping protection and donation of plantings will not be refunded.
4. Replacements will be shipped via Standard Ground.
5. For returns after 30 days of the purchase date, please refer to our warranty policy.