1MORE (1) Year Limited Warranty

1MORE USA Inc., (“1MORE”) warrants to the original retail purchaser that this product is to be free from defective materials and workmanship for a period of one year from the date of purchase if it is properly used and maintained. If this product proves defective in either material or workmanship, 1MORE, at its option, will (a) repair the product with new or refurbished parts, or (b) replace the product with an equivalent new or refurbished product, at no charge for parts or labor. If the product model is no longer available and cannot be repaired effectively or replaced with an identical model, 1MORE at its sole option may replace the unit with a current model of equal or greater value. In some cases, modification to the mounting surface may be required where a new model is substituted. 1MORE assumes no responsibility or liability for such modification. TO OBTAIN A REPAIR OR REPLACEMENT UNDER THE TERMS OF THIS WARRANTY, PLEASE RETURN TO THE ORIGINAL DEALER FIRST AND THE ORIGINAL DEALER SHALL REPAIR THE PRODUCT WITH NEW OR REFURBISHED PARTS OR REPLACE THE PRODUCT WITH AN EQUIVALENT NEW OR REFURBISHED PRODUCT.

You will be required to submit a proof of purchasing details, including but not limited to a receipt or sales invoice.

Return shipping for exchanges/repairs is the sole responsibility of the original retail purchaser.

Limitations:

  • This limited warranty does not cover the failure of the product resulting from artificial damage (improper installation, misuse, abuse, accident, neglect, mishandling), or wear from ordinary use or environmental deterioration.
  • This limited warranty does not cover cosmetic damage, including paint damage, or consequential damage to other components or premises which may result for any reason from the failure of the product.
  • This limited warranty is null and void for products not used in accordance with 1MORE’s instructions.
  • This limited warranty is null and void for products with altered or missing serial numbers and for products not purchased from an AUTHORIZED dealer.
  • This limited warranty terminates if you sell or otherwise transfer this product to another party.

International claims:

  • All international claims are subject to the same procedures outlined for our domestic customers. We however would not be able to cover any shipping costs associated with any claims, the clamant would be responsible for shipping costs both ways.

 

New warranty policy effective date: March 1, 2022

  • Warranty Period: 1 year effective from invoice/purchase date
  • Applicable sales regions: USA, 1more.com and Amazon official stores.
  • Unconditional Return/Replacement Period for Indeliberately Damaged Items:
    • 30 days from invoice/receipt date:
      • All shipping costs borne by 1MORE. (Amazon returns will follow the platform's standard).
    • 31-60 days from invoice/receipt date :
      • All shipping costs borne by 1MORE, including Amazon buyers’ returns. (We require customers to send product photos for approval before return. This is to identify whether the item has any visible damage not due to manufacturing defect, but due to artificial damage).
      • Return/replacement will be refused due to artificial damage.
    • 61 days to 1 year from invoice/receipt date:
      • No refunds, but replacement only.
      • The customer will be responsible for return shipping costs; 1MORE will be responsible for delivery cost.
      • Product photos shall be sent to 1MORE for approval to identify if it’s artificial damage; artificial damage items will be considered as out of warranty.
    • More than 1 year from invoice/receipt date will be considered out of warranty, and no return/replacement/refund will be offered to the end user.
  • Items purchased from 3rd party authorized retailers: Warranty shall be taken care by the 3rd party retailer unless 1MORE has specific agreements regarding warranty.
    • If the customer fails to get warranty service from the 3rd party retailer, then this case shall discussed with relevant sales reps to finalize a solution for the customer.
  • Items purchased from 3rd party non-authorized retailers: 1MORE will not be responsible for any warranty service.