Help Center

1MORE Help Center

1MORE Bluetooth Wireless Headphones

1. BLUETOOTH HEADPHONES WON'T TURN ON

2. THE HEADPHONES AND MY DEVICE DO NOT CONNECT, OR TAKE A LONG TIME TO CONNECT.

3. MY ANDROID DEVICE SUCCESSFULLY CONNECTS TO THE HEADPHONES, BUT I DON'T HEAR MUSIC THRU THEM

4. MY ANDROID DEVICE SUCCESSFULLY CONNECTS TO THE HEADPHONES, BUT THERE IS NO SOUND FROM THE HEADPHONES WHILE MAKING PHONE CALLS.

5. AUDIO IS DISTORTED OR DROPS OUT

6. WHILE USING THIRD PARTY MUSIC/VIDEO PLAYER APPS, SOME IN-LINE REMOTE CONTROL FUNCTIONS DO NOT MATCH THOSE IN THE MANUAL.

7. I ADJUSTED THE IN-LINE REMOTE CONTROL TO THE MAXIMUM VOLUME, BUT THE ACTUAL VOLUME STILL SOUNDS LOW.

1MORE Wired Headphones

1. SOME IN-LINE REMOTE CONTROL FUNCTIONS DO NOT WORK WITH MY DEVICE.

2. THE IN-EAR HEADPHONE TIPS EASILY FALL OUT OF MY EARS.

3. I HEAR ABNORMAL NOISES, SUCH AS STATIC.

4. WHILE USING THIRD PARTY MUSIC/VIDEO PLAYER APPS, SOME IN-LINE REMOTE CONTROL FUNCTIONS DO NOT MATCH THOSE IN THE MANUAL.

5. I ADJUSTED THE IN-LINE REMOTE CONTROL TO THE MAXIMUM VOLUME, BUT THE ACTUAL VOLUME STILL SOUNDS LOW.

6. Loss of sound in one side

Shipping

Product Manuals

Return Policy

How do I return my product?

compatibility

iPhone 7 compatibility

Inline controls (volume up and down) are not working with the iPhone 7 Dongle

Music Player Apps that are compatible with inline controls/dongle

Current phones not on compatiblity list

Apple Computers

Inline Control Compatibility

PC's

Inline Control Compatibility

Compatibility for iOS Devices

Eartips

Replacement Tips

How do I get replacement tips

Third Party tips we recommend

Foam

Flanged Eartips

Lightning Headphones

Microphone Issue

Improving Microphone Quality