Help Center

1MORE Help Center: Categories are separated between wired headphones and wireless headphones.

1MORE Bluetooth Wireless Headphones

1. The headphones don’t turn on.

2. THE HEADPHONES AND MY DEVICE DO NOT CONNECT, OR TAKE A LONG TIME TO CONNECT.

3. MY ANDROID DEVICE SUCCESSFULLY CONNECTS TO THE HEADPHONES, BUT THE HEADPHONES DON'T PLAY MUSIC.

4. MY ANDROID DEVICE SUCCESSFULLY CONNECTS TO THE HEADPHONES, BUT THERE IS NO SOUND FROM THE HEADPHONES WHILE MAKING PHONE CALLS.

5. THE BLUETOOTH CONNECTION IS NOT STABLE, CAUSING SOME INTERRUPTIONS.

6. WHILE USING THIRD PARTY MUSIC/VIDEO PLAYER APPS, SOME IN-LINE REMOTE CONTROL FUNCTIONS DO NOT MATCH THOSE IN THE MANUAL.

7. I ADJUSTED THE IN-LINE REMOTE CONTROL TO THE MAXIMUM VOLUME, BUT THE ACTUAL VOLUME STILL SOUNDS LOW.

1MORE Wired Headphones

1. SOME IN-LINE REMOTE CONTROL FUNCTIONS DO NOT WORK WITH MY DEVICE.

2. THE IN-EAR HEADPHONE TIPS EASILY FALL OUT OF MY EARS.

3. I HEAR ABNORMAL NOISES, SUCH AS STATIC.

4. WHILE USING THIRD PARTY MUSIC/VIDEO PLAYER APPS, SOME IN-LINE REMOTE CONTROL FUNCTIONS DO NOT MATCH THOSE IN THE MANUAL.

5. I ADJUSTED THE IN-LINE REMOTE CONTROL TO THE MAXIMUM VOLUME, BUT THE ACTUAL VOLUME STILL SOUNDS LOW.

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